Not quite right? No worries. We accept returns on items that are unworn, unwashed, and still have their tags on. You have 14 days from the delivery date to request a return for a refund, store credit, or a one-time exchange.

Once your return makes it back to us, please allow up to 10 business days for processing. Refunds go back to your original payment method. All returns are free and we will provide a shipping label.

Ready to make a return or swap? Head to our online portal to get started.

All items marked as sale are considered final sale and cannot be returned or exchanged. Purchases made during seasonal or holiday promotions are final purchase and are also not eligible for return or exchange.

Our team takes 1–7 business days to get your order packed up and ready to go. As soon as it ships, we’ll send you an email with your tracking info.

We provide free shipping on any orders over $150!

Free standard shipping on all orders over $150.

Standard Shipping: 5-9 business days 

Priority Shipping: 2-4 business days

Not yet! We are working on being able to ship Internationally but as of right now we only ship within the US.

We know how frustrating that can be. Sometimes carriers mark packages as delivered a little early, so we recommend the following steps before assuming it's lost:

1. Give it 24 hours - It’s not uncommon for tracking to show “delivered” before the package physically arrives.
   
2. Check with the local carrier - If possible, contact your local post office or speak with your delivery person directly. They may remember where it was left.
   
3. Look around your property- Double-check mailrooms, porches, side doors, and garages.
   
4. Ask a neighbor - It’s possible it was mistakenly received or held for safekeeping.
   

If you've taken these steps and still can’t locate your package, please file a claim directly with UPS and share your claim number with us.

We’re unable to take responsibility for packages marked as “Delivered” by the carrier. If your delivery area isn’t secure, we recommend shipping to a location that is attended during the day. For any stolen package claims, an official non-emergency police report is required.

If you need to make any changes to your order, please reach out as soon as possible through our contact portal or by emailing us at hello@henslowe.com.

Every fabric we use is selected for comfort and durability. To help preserve the quality of your piece, we recommend washing it separately in cold water and hanging it to dry.