Two women sitting in a golf cart on a golf course with trees in the background
Two women sitting in a golf cart on a golf course with trees in the background
Four women in green uniforms playing golf on a course with trees and a clear sky in the background.
Four women in green uniforms playing golf on a course with trees and a clear sky in the background.

Orders & Exchanges

What is your return policy?

Not quite right? No worries. We accept returns within 14 days of delivery. Items must be unworn, unwashed, and still have their tags on.

Returns are not free. You’ll cover return shipping, unless we sent the wrong size or a damaged item — then we take care of it.

Once your return makes it back to us, please allow up to 10 business days for processing. Refunds go back to your original payment method.

How do I start a return?

Head to our online portal to get started. We’ll email instructions. If we sent the wrong size or a damaged item, contact us and we’ll cover the return shipping.

Can sale items be returned or exchanged?

All items marked as sale are considered final sale and cannot be returned or exchanged. Purchases made during seasonal or holiday promotions are final purchase and are also not eligible for return or exchange.

Shipping Policy

When will my order be shipped?

Orders are packed within 2–3 business days. As soon as it ships, we’ll send you an email with your tracking info.

Is there free shipping?

Yes, we offer free shipping for all U.S based customers!

What are my shipping options?

Free standard shipping on all U.S. orders. Shipping to Canada is $20 Standard.

Do you ship Internationally?

Yes — we ship to Canada. Standard is $20. Duties and GST are collected at the border (you pay those). We don’t ship to the UK.

My order says “Delivered” but can't find it?

We know how frustrating that can be. Sometimes carriers mark packages as delivered a little early, so we recommend the following steps before assuming it's lost:

  1. Give it 24 hours - It’s not uncommon for tracking to show “delivered” before the package physically arrives.
  2. Check with the local carrier - If possible, contact your local post office or speak with your delivery person directly. They may remember where it was left.
  3. Look around your property- Double-check mailrooms, porches, side doors, and garages.
  4. Ask a neighbor - It’s possible it was mistakenly received or held for safekeeping.

If you've taken these steps and still can’t locate your package, please file a claim directly with UPS and share your claim number with us.

We’re unable to take responsibility for packages marked as “Delivered” by the carrier. If your delivery area isn’t secure, we recommend shipping to a location that is attended during the day. For any stolen package claims, an official non-emergency police report is required.

General Inquiries

Can I change/edit/cancel my order?

If you need to make any changes to your order, please reach out as soon as possible through our contact portal or by emailing us at hello@henslowe.com.

How do I care for my product?

Every fabric we use is selected for comfort and durability. To help preserve the quality of your piece, we recommend washing it separately in cold water and hanging it to dry.